No data in my store after moving hosts

Where is my data?

Moving To Another Server

To move your site to a new host, you should follow the instructions listed in the FAQ entitled I want to move my Zen Cart installation to another host or a different server.

No Data or “1146 Table ‘configuration’ doesn’t exist” messages

After moving, or after installation, if you’re getting 1146 Table 'configuration' doesn't exist (or a similar doesn’t exist message), or if you’re not seeing the data you imported from your old server, then you probably missed an important step in the instructions in the FAQ article mentioned above.

If it’s saying that the configuration table doesn’t exist, then it’s connecting to a database somewhere, but not the one that contains Zen Cart tables. Make sure that you’ve properly set the database server/host name, database name, username/password properly for the new server in your configure.php files.


If you’re importing data from another server, you must use the same setting for DB_PREFIX on the new server as you had on the old server. Otherwise you’re telling the software to point to a set of tables in your database that are either incorrect or non-existent.

DB_PREFIX is defined in your configure.php files.

If DB_PREFIX is defined as blank, then Zen Cart assumes there is no prefix added to table names.

If it is not blank, then Zen Cart adds that prefix to the start of all table names when it generates a query to extract data from the database.

So, in the case of the “configuration” table, if the prefix is left blank, then Zen Cart looks for a table named configuration If the prefix is defined as zen_, then Zen Cart looks for a table named zen_configuration.

Still have questions? No problem! Just head over to the Zen Cart support forum and ask there in the appropriate subforum. In your post, please include your Zen Cart and PHP versions, and a link to your site.

Is there an error or omission on this page? Please post to General Questions on the support forum. Or, if you'd like to open a pull request, just review the guidelines and get started. You can even PR right here.
Last modified September 13, 2020 by Scott C Wilson (cd1b4fd).