Resetting the Downloads Counter on completed orders
Resetting the Zen Cart Downloads Counter on completed orders
“I sell a digital product and a customer misplaced his download. Is there a way to update recent purchase and simply add two or three more downloads?”
Yes. Admin > Customers > Orders, find the order, and edit it. At the bottom where you can update the Order Status, change it to “Update” and click the Update button. You might want to add some comments in the “Comments” box explaining the update, which will be emailed to them.
Changing to “Update” will re-enable it for the number of days and number of downloads set in Admin > Configuration > Attribute Settings (by default: 7 days, 5 downloads).
Still have questions? Use the Search box in the upper right, or try the full list of FAQs. If you can't find it there, head over to the Zen Cart support forum and ask there in the appropriate subforum. In your post, please include your Zen Cart and PHP versions, and a link to your site.
Is there an error or omission on this page? Please post to General Questions on the support forum. Or, if you'd like to open a pull request, just review the guidelines and get started. You can even PR right here.
Last modified April 3, 2020 by Scott C Wilson (a117296).