Free Shipping

Handling delivery when shipping is not required

Note: During Checkout, the Shipping page is automatically skipped if all products in the cart are virtual](/user/products/product_edit/).

How do I skip the Checkout Shipping page?

Individually set products as free shipping by visiting the product editing screen for each one, and setting radio button Always Free Shipping to Yes.

Then enable the FREE SHIPPING! module on Admin > Modules > Shipping.

This will allow checkout to totally bypass the shipping page.

As noted above, the shipping page is also checked for orders containing only virtual products.

How do I make shipping free?

There are several ways to offer free shipping:

  • mark the product as free-shipping (see above)
  • mark the product as virtual (see above)
  • make the product a downloadable product
  • create coupons that have Free Shipping as part of the discounting they provide
  • use the Free Options shipping module, which offers free-shipping based on special criteria you can set (see below)
  • set the product weight to 0, and set Order Free Shipping 0 Weight Status

How do I enable free shipping for orders more than $XX?

Go to Admin > Modules > Order Total.

Then select Shipping from the list. If the module is not installed click the install button.

Click edit to configure the criteria to allow free shipping.

How can I allow free shipping but still show other shipping options as choices?

You may wish to offer free shipping but still present paid shipping options,for example if your other shipping options are expedited for a higher fee.

If this case, use the Free Shipping Options module on Admin > Modules > Shipping.

You may configure shipping to be free under any of these conditions:

  • Always
  • Order Total less than or greater than a specified value
  • Order Weight less than or greater than a specified value
  • Order Item Count less than or greater than a specified value

Then your customer would see something like this:

Free plus paid shipping

Note: If you are doing this, be sure to set Always Free Shipping on the Product Editing page to false.

My store shows free shipping but I don’t want it!

You may need to do one or more of these things.

  • Go to Admin > Modules > Order Total, and select Shipping, then press Edit. If Allow Free Shipping is true, turn it to false, or if you simply want to raise the threshold, update the field Free Shipping For Orders Over.

  • Go to Admin > Modules > Shipping, and adjust or remove Free Shipping Options and/or FREE SHIPPING!.

  • Go to Admin > Configuration > Shipping/Packaging and set Order Free Shipping 0 Weight Status to 0. Or, if you wish zero weight packages to generally be shipped free, but you’re finding some products are zero weight and shouldn’t be, you’ll want to find all of those and fix them. See options below for finding these misconfigured products.

How do I find products incorrectly configured with zero weight?

  • You could build a report to show items with zero weight.

  • You could build a dashboard widget to display zero weight items on your admin home page.

  • You could run a SQL query from phpMyAdmin.

SELECT p.products_id, pd.products_name FROM products p, products_description pd WHERE p.products_id = pd.products_id AND p.products_weight = 0 AND products_virtual = 0; 

Still have questions? Use the Search box in the upper right, or try the full list of FAQs. If you can't find it there, head over to the Zen Cart support forum and ask there in the appropriate subforum. In your post, please include your Zen Cart and PHP versions, and a link to your site.

Is there an error or omission on this page? Please post to General Questions on the support forum. Or, if you'd like to open a pull request, just review the guidelines and get started. You can even PR right here.
Last modified March 29, 2024 by Scott Wilson (965fcd9).