Fixing Physical Addresses

Fixing Customer Shipping and Billing Addresses in Zen Cart

Sometimes customers enter the wrong shipping address. Often this is caused by a browser accidentally autofilling a field, and sometimes it’s just finger trouble.

Go to Admin > Customers > Customers, and search for the customer’s record. If you see a link next to the customer’s id, it means they have multiple address book records. In other words, the billing and shipping addresses might be different.

Customer Addresses

If you need to edit their billing address, just edit the customer record.

If they have a different shipping address, and you need to edit it, the best way to do this is to login as the customer.

If the Admin > Customers > Customers screen has a Place Order button on the right hand side in the sidebox, press it. Login as the customer and go to the My Account Page, and click the link titled View or change entries in my address book. See login as customer for more details on how to do this.

If you do not have a Place Order button, you will need to install and use one of the Master Password plugins. Login using the customer’s email address and the master password, and edit their address book.

Still have questions? Use the Search box in the upper right, or try the full list of FAQs. If you can't find it there, head over to the Zen Cart support forum and ask there in the appropriate subforum. In your post, please include your Zen Cart and PHP versions, and a link to your site.

Is there an error or omission on this page? Please post to General Questions on the support forum. Or, if you'd like to open a pull request, just review the guidelines and get started. You can even PR right here.
Last modified May 17, 2022 by Scott C Wilson (e11ba0b).