Reporting a bug

Steps to follow when a bug

I found a bug!

Like any other software product, Zen Cart does have bugs, and we appreciate people taking the time to report them. The easiest way to report a bug is in the bug reporting sub-forum but if you have a Github account, you can also write your finding up as a Github issue.

We take bug reports seriously, and endeavour to find resolutions to them immediately. As you’ve seen with our releases, we tend to post solutions for bugfixes as soon as we have them. This does not always mean a new “release”, unless there is something fairly major. Patches are issued sparingly in the interest of keeping code both manageable and still current.

Check first!

The article known bugs shows significant bugs that have already been reported. Also remember that if you are not running the most current release, the bug may be fixed by upgrading your cart. Reviewing the release notes between your version and the most current version shows you the fixes that you’ll get when you upgrade.

Security Issues

If the bug you have found is a security issue, please do not release your finding publicly; instead, follow the security reporting protocol.




Still have questions? No problem! Just head over to the Zen Cart support forum and ask there in the appropriate subforum. In your post, please include your Zen Cart and PHP versions, and a link to your site.

Is there an error or omission on this page? Please post to General Questions on the support forum. Or, if you'd like to open a pull request, just review the guidelines and get started. You can even PR right here.
Last modified September 1, 2020 by Scott C Wilson (442a154).