Fixing a Mis-typed Email Address

My customer has a typo in their email address and now can’t login
  1. Go to Admin > Customers > Customers and find the customer
  2. In the sidebar on the right, there is an Edit button
  3. Click the Edit button
  4. Update their Email Address to the correct value, and press Save at the bottom of the screen
  5. The customer will now be able to login to their account using their actual email address

A mistyped email is one of many possible causes of undeliverable mail. Frequently you will see typos like the following:

Misspelled Email Correct Email
[email protected] [email protected]
[email protected] [email protected]
[email protected] [email protected]

You may wish to consider the plugin Confirm Email Address.




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Last modified May 17, 2022 by Scott C Wilson (2226b659).